Please note: All our courses are video recorded for training and quality standard purposes.

Please note: If your delegates' first language is not English, kindly notify us at the time of booking and provide information about their English proficiency level.

Course Aim

Whether the Highfield Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.

From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.

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£25.00

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