Delivered in partnership with The Education & Skills Partnership

This qualification is designed for apprentices working in a telecom sector

As a Telecoms Field Operatives, the broad purpose of the role is to build, provide or repair telecom services for commercial or residential customers on the UK’s National Telecom Access Network, as well as working on the copper and fibre connections to 4G & SG services, homes and businesses from the local telephone exchanges. These connections deliver telephone, internet, data and TV services to households and businesses.

Typically, a Telecoms Field Operative will interact with a number of different customers on a daily basis depending on their role. Types of customers an individual might interact with will include communication providers with whom the end customer has a contract for a telecom service e.g. Sky, Talk-Talk, BT, Plus Net, as well as interacting directly with the service providers’ customers, these could be residential, or office based.

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